I take it back.

So I guess I'm going to have to eat a bit of crow and take back what I said about Verizon in the last post. They did screw it up, and they didn't have any record of the changes I made, but they took my word for it and backdated all changes. Yes, that means that I don't owe them this huge bill - it should be credited next month. I have to say - I had no faith that they'd do something like this and they did. They've exceeded my expectations and it is a pleasant surprise.

Now if only the guy next door had turned off his alarm before he left on vacation...